Access For Ontarians With Disabilities Act

Iversoft is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by putting the following policies into practice as required by the Accessibility for Ontarians with Disabilities Act


Iversoft is committed to training staff on Ontario’s accessibility laws and on accessibility aspects of the Human Rights Code that apply to persons with disabilities. Training will be proved in a way that best suits the duties of employees, volunteers and other staff members.

Information and Communications

Iversoft is committed to meeting the communication needs of people with disabilities. When asked, we will provide information and communications materials in accessible formats or with communication supports. This includes publicly available information about our services and facilities as well as publicly available emergency information. This will include ensuring all policies, plans, procedures and documentation (including emergency information) are structured as electronic files and are formatted in a way that allows them to be downloaded. Structured electronic files are easier to convert to accessible formats including braille, DAISY and web pages. Iversoft will consult with people with disabilities to determine their information and communication needs.


Iversoft will notify the public and staff that, when requested, we will accommodate disabilities during recruitment and assessment processes and when people are hired. If needed, we will provide customized workplace emergency information to employees who have a disability. Performance management and career development will take into account the accessibility needs of employees with disabilities.

Client Accommodations

Anyone interacting with clients (be they past, present or potential) with disabilities will ensure they provide accessible customer service. Information on how this can be done is found here.

Multi-year Accessibility Plan

Iversoft’s multi-year accessibility plan can be found here.

Modification to this or other policies

Any of our policies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Policy Revision Date: Oct 2023